Grievance Officer (India)

Last updated: 2 November 2026

For review by lawyer. This is a draft that describes what EaglesEntry does today. It is published so the structure and wording can be reviewed; it is not yet approved by counsel. Notes marked “For review by lawyer” show where counsel’s input decides the text.

For review by lawyer. Iceland edition. The EU/EEA supplement applies: GDPR rights with a one-month reply, our EU representative’s contact, opt-in cookies, and the local data-protection authority as your complaint route. Read the country supplement

For members in India: how to raise a complaint under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

1. Contact

Grievance Officer: [name], EaglesEntry. Email: [address]. Postal address: [address]. We acknowledge every complaint within 24 hours and resolve it within 7 days (IT Rules amendment of February 2026).

For review by lawyer: insert the Grievance Officer’s name and contact details (IT Rules 2021 r.3(2)(a)); the officer may be the founder.

2. Removal requests

Content that a court or an authorised government agency orders removed is taken down within three hours of receipt (r.3(1)(d)).
Complaints about content showing a person in a sexual act or impersonating them are acted on within 24 hours (r.3(2)(b)).
Other complaints are resolved within 7 days (15 before the February 2026 amendment).

3. Your data rights

You may ask what data we hold, correct it, erase it, nominate someone to exercise your rights, and withdraw consent; write to the Grievance Officer. Complaints that we do not resolve can go to the Data Protection Board of India. Text written by AI on EaglesEntry is labelled as AI-generated.

For review by lawyer: confirm the DPDP Rules timelines and whether a consent-manager route must be offered from the rules’ start date.